🎧 Dedicated Academic Helpline

HELPLINE SERVICE PLANS & RULES

Learn or clear your doubts online at the comfort of your home, as and whenever you require — serving directly to the students with a dedicated subject expert team.

Helpline Service Plans

FREE PLAN

₹0

Features: Ask any 1 question on 1 particular topic from 1 chapter of 1 subject (doubt or concept explanation).

Eligibility: Register on our website, submit your College ID and Aadhaar Number for verification, and submit your generated ID card through the official GURU CONNECT helpdesk.

CONS: Available only once per applicant. Restricted to 1 specific topic/chapter/subject session.

PRIME PLAN

₹5,000

Features: Regular weekly classes (1 topic per week). The entire syllabus is covered systematically. Stay in regular touch with subject experts for the entire academic year.

Validity: From registration date to the forthcoming year's 10th February (for Class 12) or 31st March (for Class 11).

CONS: Missed sessions cannot be reclaimed, re-explained, or compensated.

PRO PLAN

₹300

Features: Guaranteed session (1 Question of 1 Topic of 1 Chapter). Duration: 25 to 30 minutes.

Validity: Up to 10th February (Class 12) / 31st March (Class 11).

PREMIUM PLAN

₹6,000

Features: Guaranteed weekly 1 session for your preferred 1 Question/Topic/Chapter/Subject to learn, clear doubts, and get guidance.

Validity: Up to 10th February (Class 12) / 31st March (Class 11).

GENX PLAN

₹1,000

Features: Includes 5 PRO sessions and all Pro Plan features.

CONS: Cannot be clubbed, transferred, or shared with another person.

GENX PRO

₹3,000

Features: Includes 15 PRO sessions and all Pro Plan features.

CONS: Cannot be clubbed, transferred, or shared with another person.

📜 Rules | Process & Conditions

Prior submission of Topic Request is mandatory in every plan.
Your scheduled topic details will be conveyed via your registered email.
Fees once paid are strictly non-refundable and non-transferable.
Purchased plans are non-transferable and must be used exclusively by the registered individual.
Submission of College ID and Aadhaar Number is required for verification before scheduling.
All plan services are provided purely online.
Sessions disrupted due to technical, physical, or health issues from the Admin/Expert side will be compensated or rescheduled.
Students must be available on time with essential materials. No rescheduling will be provided if issues occur at the student's end (for example, network failure).
Strict discipline is required during online sessions. Misconduct will lead to immediate barring/blocking without refund.
Questions must be strictly limited to 1 particular question of 1 topic of 1 chapter and subject per session.

Need assistance? Register on GURU CONNECT and submit your Topic Request before scheduling. The team will share your scheduled topic details through your registered email.

Identity-document safety: College ID/Aadhaar verification is required as stated in the plan conditions. Share identity documents only through a secure, officially approved verification channel. Avoid posting or sending your full Aadhaar number in public messages or ordinary chat.